Contents

1. Preface

  • 1.1 Introduction
  • 1.2 Audience
  • 1.3 Documentation Accessibility
  • 1.4 Abbreviations
  • 1.5 Organization
  • 1.6 Related Documents
  • 1.7 Glossary of Icons

    • 2. Creation of Savings Account

  • 2.1 Account Creation Process
  • 2.2 Lead Requests
  • 2.2.1 Processing Lead Requests
  • 2.2.2 Main Tab
  • 2.2.3 Details Tab
  • 2.2.4 Financial Tab
  • 2.2.5 Requested Tab
  • 2.2.6 Document Details
  • 2.2.7 Processing and Validating Fields in Lead Maintenance
  • 2.2.8 Processing Lead Requests
  • 2.2.9 Lead Workflow Chart
  • 2.3 Processing Requests through STP
  • 2.4 Channel Workflow Chart
  • 2.5 Stages for Request Received through Branch (BPMN)
  • 2.5.1 Stages in Account Opening Process
  • 2.5.2 BPMN Flow Diagram
  • 2.6 Receive and Verify
  • 2.6.1 Receive and Verify Account Opening Form and Documents
  • 2.6.2 Capturing Primary Customer Details
  • 2.6.3 Specifying MIS Details
  • 2.6.4 Specifying User Defined Fields
  • 2.6.5 Capturing Personal Details
  • 2.6.6 Capturing Additional Details
  • 2.6.7 Capturing Domestic Details
  • 2.6.8 Capturing Professional Details
  • 2.6.9 Capturing Secondary Customer Details
  • 2.6.10 Capturing Tertiary Customer Details
  • 2.6.11 Capturing Signatory Details
  • 2.6.12 Uploading Documents
  • 2.7 Seek Approval for Missing Documents / Details
  • 2.7.1 Origination Initiated by Oracle FLEXCUBE Branch
  • 2.7.2 Origination Initiated by External Channels
  • 2.7.3 Auxiliary Tab
  • 2.7.4 Nominee Tab
  • 2.7.5 Specifying Penny Credit Details
  • 2.7.6 Conversation Tab
  • 2.8 Modifying and Resubmit the Application
  • 2.9 Input Details of Savings Account
  • 2.9.1 Input Details
  • 2.9.2 Capturing Main Details
  • 2.9.3 Capturing Auxiliary Details
  • 2.9.4 Capturing Nominee Details
  • 2.9.5 Capturing Primary Customer Details
  • 2.9.6 Capturing Secondary Customer Details
  • 2.9.7 Capturing Tertiary Customer Details
  • 2.10 Verify Details of Savings Account
  • 2.11 Modify Details of Savings Account
  • 2.12 KYC_R Review Info
  • 2.12.1 KYC_R Review Process
  • 2.12.2 Verify Prospect /Customer Details
  • 2.12.3 Ascertain if KYC Checks are Required
  • 2.12.4 SDN check
  • 2.12.5 Verify SDN Match
  • 2.12.6 Inform Regulatory / Internal Authorities on KYC Checks Failure
  • 2.12.7 Internal Blacklist Check
  • 2.12.8 Verify Customer / Prospect Contact Details
  • 2.12.9 Other KYC Checks
  • 2.12.10 KYC Decision
  • 2.13 Block Customer in the System
  • 2.14 Notify Customer on Negative Status of KYC Checks
  • 2.15 Modify Penny Credit Details
  • 2.16 Validate Penny Credit Details
  • 2.17 Create / Modify Customer Details in Oracle FLEXCUBE
  • 2.18 Create Account
  • 2.19 Store document reference in Oracle FLEXCUBE
  • 2.20 Check Available Balance
  • 2.21 Generate Cheque Book
  • 2.22 Retrieve Pre-printed Cheque Book
  • 2.23 Issue Debit Card
  • 2.24 Generate Welcome / Thank You Letter
  • 2.25 Notify the customer/prospect about the successful account opening with details
  • 2.26 Deliver Account Kit to the Customer
  • 2.27 Store Documents

    • 3. Function ID Glossary